Find your way through orders, labels, tracking and the everyday details of shipping.
12 answers to help you get moving
I'm a customer waiting for a parcel
Open the tracking link from the store you ordered from. It shows the latest known courier updates. Contact the store about your order, a refund or a change to the delivery address.
A parcel is delayed or needs attention
Open the shipment and review the most recent courier event. Use the available courier contact details to follow up. An estimated arrival can change if collection or delivery is unsuccessful.
How do I print a shipping label?
Book the shipment first, then open its label or waybill action. You can also use CurShip's label actions in Shopify. Attach the correct label to the parcel with its barcode flat and readable.
How does the shipping wallet work?
The prepaid wallet pays for bookings. Check the final price before confirming a shipment. Wallet activity lists charges and refunds. Top-up details and payment fees are shown in the app before payment.
Can I cancel a shipment?
Open the shipment to see whether cancellation is available. A parcel that has already been collected may need a different courier process. Review the displayed charges and refund information before confirming.
The courier measured a different parcel weight
Couriers can re-weigh and measure a parcel after collection. Review the weight adjustment in your workspace and compare it with your packed dimensions and weight. Keep photos and packing records when following up.
I can't sign in
Use Forgot password on the app's sign-in page. If you requested an email, check spam and make sure you used your account's address.
Can I use CurShip without leaving Shopify?
Yes. CurShip brings booking, labels and shipment tracking into Shopify. You can also sign in to the CurShip portal to work with the same store and shipments.
Do I need a monthly subscription?
The Free plan has no monthly subscription. You pay for shipping and a CurShip label fee when you book. Paid plans offer a lower label fee and additional tools. Courier prices depend on the route, parcel and service.
Can I send a parcel that isn't a Shopify order?
Yes. Create a shipment in the CurShip portal, enter the collection and delivery details, add your parcel and choose an available courier service.
How do customers track their deliveries?
Each booked shipment has a tracking link. CurShip's tracking pages show the parcel's progress and can use your store's branding, so the delivery experience feels like part of your shop.
How quickly can I start shipping?
Install CurShip from the Shopify App Store, top up your wallet and book your first delivery in minutes. There is no setup fee and nothing to configure before your first label.